Frequently Asked Questions Copyright, 2011     The Ribbon Works     All Rights Reserved Q: Do you sell any ribbons to the general public? A: Yes! We just included a "military-style" ribbon called Stars & Stripes. You can find it on the order form and can see it on our Stars & Stripes web page - look for the link on the side bar. It sells for $2.00 (not including shipping). Wear it with pride! Q: Are the "thin" style ribbons authorized on my military uniform?  A: YES! These excellent ribbon sets are lightweight and approved by the Institute of Heraldry for use on military uniforms for any branch of the United States military. Thin style ribbons have been used by troops that desire to maintain a professional image since the Korean War. Q: What branches of the Military do you make ribbon and/or medal sets for? A: All U.S. Military Branches. Army, Air Force, Navy, Marine, Coast Guard, Reserve, National Guard, and Air National Guard. Any branch of U.S. Military with Federal Ribbons. Q: Do I have to provide an official personnel record to verify the ribbons I am ordering?  A: U.S. military ribbons and medals are available to anyone who wishes to order them - with the exception of the Congressional Medal of Honor (MoH). As we do not sell the MoH, you can order the ribbons or medals you require for your next inspection or event. If anyone challenges you for proof of authorization for your ribbons or medals - or you are being inspected, it is up to you to provide the necessary information for the items you are wearing. We do not require this information - however, you may use your personnel record to order with as you choose. An official decorations list is an excellent way to communicate your request. Q: Army regulations allow ribbons to have an optional 1/8th inch space between ribbons ~ can I request this option?  A: The ribbon sets manufactured by The Ribbon Works are created without any space between rows. As the 1/8th inch spacing is an option, we do not alter our ribbon sets or offer the 1/8th inch spacing. Our ribbon sets are authorized for all branches of the U.S. Armed Forces. Q: How long does it take to have a set of ribbons or medals made?  A: We assemble and ship typically within 7 business days of receiving order and payment. The amount of time it takes to get to you depends on the method of shipping you select. Q: What payment options do you offer?  A: We accept Visa and MasterCard. We also accept checks and money orders made out to "The Ribbon Works". Sorry, no On-Line ordering and we do not ship C.O.D.. We must receive payment prior to shipment. If you choose to pay by check or money order we suggest that you call, fax, or e-mail your order with a phone number, before you send payment, so we can verify and ensure accuracy along with total cost. We can begin to process orders after receipt of payment. Email, Fax, or mail your decorations rip directly to us and hand write any missing information you require. Ensure your name, phone number and email address are on the faxed or mailed information - we will contact you with a price before we proceed with the order.  Q: What are your business hours?  A: The Ribbon Works office hours are: Monday - Thursday from 9:00 a.m. until 5:00 p.m., Pacific Standard Time. We are closed every Friday and all Holidays. Check our main page for office closures (vacations, etc.). Q: Can my order be updated? I mean, what happens if I get another award right after I order a set?  A: YES! We custom build your ribbon and medal sets so they can be updated! How does this work? In many cases, we are able to add ribbons or medals to the original set built by our company. We only update or work with ribbon and medal sets that our company originally manufactured. Q: Do you make shadow boxes?  A: We're sorry, we don't make shadow boxes at this time, however our product looks exceptional in a display case for that special gift, or for your own retirement set that you may be putting together. Things to think about:  1 - Excellent Condition! Age of ribbons or medals (will the old ribbons/medals look appropriate with a new one added) ~ The Ribbon Works reserves the right to update or refuse service as we determine are not qualified to be in excellent condition. 2 - An update fee for each set is applied to every update. 3 - If we place a ribbon in the middle of the rack, all ribbons above it will need to be replaced, at normal cost each. 4 - Device updates only - we can add devices that are grouped together up to 4 wide. If your ribbon has a 4 wide device and you are updating to a silver, we must replace the ribbon in addition to replacing the device. Device updates by anyone other than our company will void the option for future updates. 5 - Ribbon and Medal sets that The Ribbon Works determines are not in excellent condition will be returned at the customers' expense. ORDER FORM Remember, you wear these to look sharp.